Frequently Asked Questions

General

We do not sell a classic fireplace insert at this time. However, many of our customers place our Nova wood stove into their masonry fireplace. The compact dimensions of Nova allow it to fit in over 85% of fireplaces!

Our wood stoves are sold direct to consumer through our website, in our factory store in Baltimore, MD, and through our retailer store partners.  Check out our Retailer Locator to see if there is a store near you.

Check out the Shipping FAQ category for more details regarding shipping a stove to your home when ordered from our website.

Yes! Buy now and pay interest free over the next 6 months.

PayPal Logo

We partner with PayPal and their PayPal Financing program.

Just select your options, click place order, and select PayPal credit for payment on the checkout page.

Head over to our Installer Locator to find an installer in your area.

All of our wood stoves have clearances to combustibles that must be adhered to. These are described and shown in the Owner’s Manual for each stove.

Typically, we recommend using a room blower fan with your wood stove. Our wood stoves produce great heat and a room blower fan is a great and efficient way to move the heat from around the wood stove out into your home. Room blower fans are great for helping to more quickly break the chill in your home.

Nova wood stove

It is located in the menu on the top right of the website under Resources>Documents.

Nova is an EPA certified wood burning stove that uses standard cord wood up to 18″ in length. We always recommend using properly seasoned firewood. Check out our blog on seasoned firewood and its numerous performance benefits.

Please refer to the “Installing the Brick and Ceramic Fiberboard” section of the Nova Owner’s Manual.

Absolutely! Many Nova customers install Nova into their masonry fireplace, where it works great and looks beautiful.

Nova’s no-match relight time is up to 15 hours. What is a no-match relight time? This is the maximum amount of time where coals exist that are hot enough to ignite fresh firewood. There is a lot of misleading burn time information on the market for other stove brands so we try to be as transparent as possible.

Nova Tower wood stove

Nova Tower stands 43″ off of the ground. When combined with 6″ leg option, Nova Tower stands 49″ tall. The dimensions of Nova Tower are: 43″ H x 22.5″ W x 19.5″ D.

Nova Tower and Nova utilize the same firebox design, but Nova Tower has an elevated firebox atop a wood storage pedestal.

Up to five loads of firewood. Fill it up with wood before the snow shows up or prior to sundown in order to minimize trips outside to retrieve wood in tough conditions.

Catalyst wood stove

Catalyst is an EPA certified wood burning stove that uses standard cord wood up to 18″ in length. We always recommend using properly seasoned firewood. Check out our blog on seasoned firewood and its numerous performance benefits.

With Catalyst you will be able to control the temperature of your home in the palm of your hand. Control your fire at the touch of a button from your smart device: crank the heat up to break the chill, or slow it down so it lasts all night.

Yes, Catalyst does operate on electricity. Plug our EPA certified wood burning stove into any outlet in the United States or Canada and Catalyst is operational.

While the Catalyst is designed to operate with electricity, it will function in the event of a power outage in a limited state.

There are 10 color options for the wood stove body and 11 color options for the front door. We are always adding color options so don’t be afraid to request a custom special order. Our current color options are below, but head over to the order page to check out all of the color combinations.

Body:

  •  Satin Black
  • Charcoal
  • Adobe Tan
  • Emerald Green
  • Forest Green Metallic
  • Mahogany Metallic
  • Pewter
  • Mojave Red
  • Shimmering Rose
  • Metallic Blue
  • Sky Blue

Door:

  •  Satin Black
  • Charcoal
  • Stainless Steel
  • Adobe Tan
  • Emerald Green
  • Forest Green Metallic
  • Mahogany Metallic
  • Pewter
  • Mojave Red
  • Shimmering Rose
  • Metallic Blue
  • Sky Blue

Smart efficiency is getting the most from every single piece of wood. Unlike traditional wood stoves that overheat the room, the Catalyst is an EPA certified wood burning stove that lets you set and maintain your ideal temperature, never over or under heating the space. Catalyst’s smart controller is continuously monitoring both the fire and your room, adjusting the burn as needed. As a result, no wood is wasted and every cord of wood goes further.

Catalyst is safest wood stove on the market. Every Catalyst comes equipped with over-fire alerts and prevention. Our TurboStart technology that allows for quick, easy startup without leaving the front door open. Want to know greater detail on Catalyst safety features? Check out our blog on how our safety alerts protect your family and your home.

It is located in the menu on the top right of the website under Resources>Documents.

Shipping and Installation

We offer shipping throughout the United States and Canada. As with other products, the shipping cost is variable depending on the location.  During the checkout process, shipping will be automatically calculated based on the delivery address. You can also estimate your shipping on our Shipping Estimator.

See other shipping FAQs to determine shipping options.

Yes we do offer shipping to all the US and Canada.

Warranty and Return Policy

We offer a lifetime warranty – the best in the industry.

If you still can't find the answer you're looking for after reading this page, please submit a question on our Contact page and/or private message us on Facebook.

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