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At MF Fire, we value and respect the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with SMS A2P messaging requirements and other applicable laws. By using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of information when you interact with our services:
- Personal Information: When you sign up for our services, receive communications from us, or engage with our website, we may collect personal data such as your name, phone number, email address, and billing information.
- Usage Data: We may collect non-personally identifiable information about your interactions with our services, such as your device type, operating system, and website usage patterns.
- SMS Communications: If you opt-in to receive SMS or A2P messages from us, we may collect data related to your interactions with those messages, such as delivery and response rates.
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services, including:
- Sending transactional and promotional SMS messages, as well as customer support communications.
- Managing customer relationships and addressing customer inquiries.
- Improving our products, services, and overall user experience.
- Complying with legal obligations and regulatory requirements.
3. SMS Communications
- Consent: By providing us with your phone number, you consent to receive SMS A2P messages, including transactional and marketing content. You may opt-out of these communications at any time by replying “STOP” to any SMS message you receive or by contacting us directly at [Insert Contact Information].
- Opt-In Confirmation: Before sending marketing SMS messages, we will obtain your explicit consent (opt-in) to receive such messages. This will be done through a clear opt-in mechanism (e.g., checkbox, text message request).
- Opt-Out Process: You have the right to opt out of receiving marketing SMS messages at any time. When you opt-out, we will stop sending you further promotional messages. Please note that you may still receive essential transactional messages related to our services.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including the management of SMS communication consents, and to comply with legal obligations. Once it is no longer necessary, we will securely delete or anonymize your personal data.
5. Third-Party Services
We may use third-party service providers to help with the delivery of SMS messages, analytics, and other related services. These third parties are required to adhere to privacy and data protection standards that comply with applicable laws.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no security system is 100% secure, and we cannot guarantee the absolute security of your data.
7. Your Rights
Depending on your location and applicable laws (such as GDPR or CCPA), you may have certain rights regarding your personal data, including:
- The right to access, correct, or delete your personal information.
- The right to withdraw your consent for receiving SMS marketing messages at any time.
- The right to restrict or object to the processing of your personal data.
- The right to request a copy of your personal data.
To exercise these rights, please contact us at [Insert Contact Information].
8. Compliance with Laws
We are committed to complying with all relevant privacy laws and regulations, including:
- Telephone Consumer Protection Act (TCPA): We ensure that all SMS A2P messages are compliant with the TCPA, including obtaining prior consent before sending marketing messages.
- General Data Protection Regulation (GDPR): If you are located in the European Union, we adhere to the GDPR, providing you with rights over your data.
- California Consumer Privacy Act (CCPA): If you are a California resident, we comply with the CCPA by providing you with rights to access, delete, and opt-out of the sale of your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically for any changes.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
MF Fire
[email protected]
855-633-4731